Privacy Policy

At Terbium, we are serious about your privacy and security.

Effective Date/Date of Last Revision: May 24, 2018

TERBIUM LABS appreciates the trust and respects the privacy of everyone who uses its Website www.terbiumlabs.com. This Privacy Statement (“Privacy Statement”) explains how Terbium Labs collects, uses, stores and protects the information that we collect from users of our Website as well as your rights and choices regarding the information that we collect.

Terbium Labs is a U.S.-based company with domestic and international business clients. As a result, information that we collect on our Website, including personal information, may be transferred to our U.S. offices to permit us to comply with our legal and contractual obligations, to provide information and services to prospective and current clients, and to perform related business activities. In addition, we may work with third-party service providers in the U.S. and in other countries to support our business activities. Thus, personal information may be transferred to, stored on servers in, and accessed from the United States and countries other than the country in which the information was initially collected. In all such instances, we use, transfer, and disclose personal information solely for the purposes described in this Privacy Statement.

If you have any questions or concerns about this Privacy Statement or about Terbium Labs’ privacy and data security practices, please contact us at privacy@terbiumlabs.com.

Information Collection Not Covered by this Privacy Statement

This Privacy Statement also does not apply to personal information that Terbium Labs collects and uses for employment-related purposes, whether through this Website or through a Website operated on our behalf by a third-party service provider.

OTHER EXCLUSIONS, This Privacy Statement does not apply to data that Terbium Labs collects when it provides services to its Clients through its client-use-only secured product platform (“Client Site”). When you access the Client Site, you are doing so in a business capacity as a representative of your company, and your interactions with the Client Site are governed by our relationship agreement with your company.

What Terbium Labs Means by “Personal Information”

For purposes of this Privacy Statement, “Personal Information” means any information from or about a person that either identifies that person directly or that makes that person identifiable when it is combined with other information from or about that person from any source. Personal Information stops being personal information when it has been aggregated, deidentified, or otherwise anonymized sufficiently that the individual is no longer identified or identifiable using reasonable efforts, resources, and technology.

“Sensitive Personal Information” is Personal Information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; genetic and biometric data if used for identification purposes; data about health, sex life, or sexual orientation; and data about criminal convictions or offenses.

Information that We Collect From and About You

Categories of Personal Information that We Collect on the Website

  • Names
  • Physical address
  • Email addresses
  • Telephone numbers
  • Business contact information, including names, email addresses, business addresses, telephone numbers, company name or business affiliation, and title.
  • User IDs and passwords
  • Personal information that you choose to share with us voluntarily when you ask a question, request follow-up, or otherwise interact with us
  • Identifiers of devices used to access the Website
  • Locations of devices used to access the Website

Information that You Provide to Us Voluntarily

If you choose to communicate with us through an online form, by sending us an email, by requesting additional information, by registering for one of our events, by purchasing goods or services from us, or by otherwise contacting us, we will collect whatever information, including personal information, that you choose to provide us with. We will combine that information with other information that we collect from and about you as described in this Privacy Statement.

Information that We Collect Automatically When You Visit Our Website Logs

Our Website automatically creates logs regarding user sessions that contain information about the features that you use, the actions that you take, and the information that you access. When your session ends, Terbium Labs only retains the information in a statistical and aggregated format (non-personal information) that we use for research purposes, assessing the effectiveness of our Website, and improving user experience.

Cookies

Cookies are small pieces of information transferred to your computer’s hard drive through your web browser to enable our systems to recognize your preferences and settings. Cookies collect information such as the type of search engine used, the sections of the Website visited, and other Website usage information. Most browsers automatically accept cookies, and you may manually disable them. For more information on disabling cookies, go to the “help” menu on your browser or to www.networkadvertising.org/choices/ or www.youronlinechoices.com. Our Website may still be viewed if you choose to disable cookies, but your use and enjoyment of our Website may be adversely affected.

We use session cookies for Website use and function, and those cookies expire at the end of the session. We use persistent cookies but only to identify existing Terbium Labs clients or those who have expressed interest in our marketing materials when they visit our Website. Terbium Labs may retain information from the session and persistent cookies in a statistical and aggregated format (non-personal information) for research purposes, assessing the effectiveness of our Website, and improving user experience. For more information about the cookies we use and their function, email us at privacy@terbiumlabs.com.

Analytics

Our Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google uses cookies to help us analyze how visitors use our Website. The information generated by the cookie about your use of our Website is generally transmitted to and stored on a Google server in the U.S. We have activated IP anonymization so that Google will truncate/anonymize the last eight-bit segment of your IP address beforehand within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the U.S. and truncated there. Google will use this information for evaluating your use of our Website, compiling reports on the website activity, and providing us with other analytic services relating to our Website and Internet use. Google will not associate your IP address with any other data held by Google.

You may manage and opt out of Google’s use of cookies by visiting Google’s Ads settings and selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use the full functionality of our Website. Alternatively, you can prevent Google’s collection and use of data by downloading and installing the browser plugin available at: and/or opt out by visitingwww.networkadvertising.org/choices/ or www.youronlinechoices.com. For further information on Google’s terms of use and data protection/privacy, please see https://www.google.com/policies/privacy/, https://www.google.com/analytics/terms/us, and https://www.google.com/analytics/learn/index.

We collect and retain information from Google Analytics in a statistical and aggregated format (non-personal information) for research purposes, assessing the effectiveness of our Website, and improving user experience.

Email Tracking Technology

Information that We Collect From Other Sources

Terbium Labs may obtain information, including personal information, from our business partners and service providers. This information includes, but is not limited to, information that we receive from direct marketing providers, product referrals, lead generators. We also may combine information we receive from third parties with other information we collect from you as described in this Privacy Statement. In addition, we may review, collect, and use information that you post publicly about us or our activities on public-facing websites, social media platforms, blogs or that you otherwise present to the public.

Why We Collect Information From and About You

Terbium Labs does not collect, use, share, or disclose your personal information for anything other than the following lawful purposes:

  • To establish and maintain contractual relationships with our clients
  • To establish relationships with new clients
  • To fulfill our obligations to current clients
  • To contact clients regarding account-related issues and business communications, including technical notices, updates, security alerts, and administrative messages
  • To enable individuals to access and use our Services
  • To comply with our legal obligations:
  • To demonstrate compliance with applicable privacy and data security law
  • To comply with incident monitoring, reporting, assessment, and notification requirements
  • To comply with other applicable criminal and civil law and regulatory requirements under federal, state, and international law
  • To provide services and information that you request and consent to receive:
  • To provide customer service and support
  • To communicate with you, including responding to your comments, questions, and requests
  • To process and complete transactions, and send you related information, including purchase confirmations and invoices
  • To provide direct marketing, email, and other distributed information distribution
  • To fulfill our other legitimate interests to the extent that they are not overridden by individual interests, fundamental rights, or freedoms:
  • To administer, operate, maintain, and secure our Website
  • To monitor and analyze trends, usage, and activities in connection with our Website and to conduct our business activities
  • To investigate and prevent fraudulent transactions, unauthorized access to our Website, and other illegal activities
  • To verify compliance with our internal policies and procedures
  • For accounting, recordkeeping, backup, and administrative purposes
  • To customize and improve the content of our communications and Website,
  • To provide information and education
  • To provide, operate, maintain, improve, personalize, and promote our business activities
  • To develop new products, services, features, and functionality
  • To market our products and services (first-party marketing only; we do not provide personal information to third parties for use in marketing any non-Terbium Labs goods or services)

To the greatest extent possible, we will use aggregated, deidentified, or otherwise anonymized data to accomplish these purposes, but if we do not, or if we combine it with Personal Information we will continue to treat personal information in accordance with this Privacy Statement.

Terbium Labs’ Information Sharing and Disclosure

Except to the extent necessary to fulfill our business obligations, to accomplish one of the lawful purposes described in this Privacy Statement, or in response to your express instructions, we do not sell, transfer, or otherwise disclose personal information that we collect from or about you.

When You Choose to Directly Share Your Information About Our Website or Your Usage

When you use our Website, certain features allow you to make some of your usage and content accessible to the public, directly or through social media platforms, we urge you to consider the sensitivity of any information prior to sharing it publicly or with other users.

With Our Service Providers, Business Partners and Others to Accomplish Our Business Purposes as Stated in thus Privacy Statement

We may share your information with our service providers and other third parties who perform services on our behalf, such as infrastructure, analytics, marketing, and advertising services. Service providers such as analytics providers may collect information about your online activities over time and across different online services when you use our Website.

When Necessary to Comply with Laws and Law Enforcement Requests or Otherwise to Protect Terbium Labs, Its Clients, and Individuals

We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request;
  • To enforce our agreements, policies and terms of service;
  • To protect the security or integrity of Terbium Labs products and services;
  • To respond to an incident involving personal data for which Terbium Labs has direct or indirect responsibility
  • To protect the property, rights, and safety of Terbium Labs, our clients, or the public
  • To prevent harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

As the Result of a Business Transition

We may share or transfer your information (including your personal information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will take reasonable steps to assure that any other entity involved continues to comply with the terms of this Privacy Statement. We will notify you of such a change in ownership or transfer of assets by posting a notice on our Website.

Sharing Aggregate, Anonymized, Deidentified, or Otherwise Non-Personal Data

We may share personal information that has been aggregated, deidentified, or otherwise anonymized and thus does not directly or indirectly identify you and that cannot, with reasonable efforts, resources, and technologies, be used to reidentify you. Such aggregated, anonymized, deidentified, or otherwise not re-identifiable information is not personal information within the scope of this Privacy Statement or applicable privacy laws.

Your Control Over Information that We Collect from and About You

You may decline to share certain personal information with us, in which case we may not be able to provide you with some of the features and functionality of our Website or fulfill your requests. You may decline to accept cookies, but that decision may affect the functionality and performance of our Website. You may opt out of receiving Terbium Labs promotional communications by using the “manage email preferences” link within each email. Note that, as long as you maintain an account with us, you will continue to receive administrative messages from us regarding our Product, if applicable. You may request information about, and access to, the personal data that we collect from you. You may ask questions or make complaints about our privacy and data security practices with regard to your personal data and you may request that we delete information that we have collected about you. You may ask us for a copy of the information that we collected from you. To make a request regarding the use of your personal data, please access our Data Privacy Request form at https://go.terbiumlabs.com/data-privacy-request.

To exercise any of these options or for additional information about our privacy and data security practices, contact us at privacy@terbiumlabs.com.

Security

Terbium Labs uses reasonable organizational, technical, and administrative measures to provide a level of security appropriate to the risk associated with the personal information that we collect. We protect personal information under our control against – and require our service providers to also protect against – accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to, personal data that is transmitted, stored, or otherwise processed. Only authorized employees have access to the data you provide, and that access is limited to least privilege, need to know access. Terbium Labs employees who have access to your personal data have agreed to maintain the confidentiality of that information.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have concerns about the security of your information with Terbium Labs, please contact us immediately at privacy@terbiumlabs.com.

Data Retention

Terbium Labs retains information only as long as necessary to accomplish the business purpose for which it was collected and to comply with its legal and contractual obligations, plus 1 year, and then securely disposes of that information or convert it into non-personal information by aggregating it, de-identifying it, or otherwise anonymizing it so that it does not directly or indirectly identify you and cannot, with reasonable efforts, resources, and technologies, be used to reidentify you.

Children’s Privacy

Our Website, and the services we provide to our clients, are not directed to or intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under the age of 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child under the age of 16 has provided us with personal information, please contact us at privacy@terbiumlabs.com.

California Privacy Rights

California Civil Code Section 1798.83 permits Website users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@terbiumlabs.com .

Changes to this Privacy Statement

Terbium Labs may change and update this Privacy Statement from time to time, including materially changing the use made of personal information described herein. Any change or update to our Privacy Statement will be posted on our Website under “Privacy Statement” at least 30 days prior to implementation.

Questions, Complaints, and Additional Information

If you have questions, complaints, or concerns about this Privacy Statement, your personal information, or our use and disclosure practices, or you wish to exercise your options as described in this Privacy Statement, please contact us at privacy@terbiumlabs.com .

Effective Date: May 24, 2018
Last Updated: May 24, 2018